Please note that the following FAQ applies to visitor medical insurance or travel medical insurance and NOT the trip cancellation insurance.
What is the Swine Flu?
Please read the detailed information about Swine Flu or H1N1 virus flu at CDC web site.
Is swine flu a covered illness?
It would be treated like any other illness or flu condition so that as long as the product was purchased prior to contracting the flu, the illness will be considered as an eligible medical expense under all other terms and conditions of the Certificate of Insurance.
What happens if a Travel Warning is issued?
A traveler should always review and be aware of all Travel Warnings. Based on that review, a traveler must make a responsible decision regarding his or her travel plans. Swine flu, like any acute illness, is and would be considered an eligible medical condition subject to all other terms and conditions under the Certificate of Insurance.
Can I cancel my plan and get a refund?
Yes, most of the plans we offer give a full refund for any reason before the effective date of the policy. After the effective date, the refund rules vary based on the plan you purchased.
Please look at MyAccount for refund rules for each plan, before or after the effective date of the plan.
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